Terms & Conditions

Last updated: January 2026

Agreement to Terms

By accessing and using the services of Vitals Family Medicine, you agree to be bound by these terms and conditions.

Appointment Policy

Cancellations: We require at least 24 hours notice for appointment cancellations. Late cancellations or no-shows may be subject to a fee.

Arrival Time: Please arrive 15 minutes early for your first appointment to complete necessary paperwork.

Payment Terms

Payment is expected at the time of service. We accept most major insurance plans, cash, checks, and credit cards. Please verify your insurance coverage before your appointment.

Medical Records

You have the right to access your medical records. Requests should be made in writing and may be subject to a reasonable copying fee.

Website Use

The information on this website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider for medical concerns.

AI Chatbot Disclaimer

Our website chatbot is provided for convenience and general information only. It is not a substitute for professional medical advice, diagnosis, or treatment. The chatbot is not HIPAA-secured; do not share sensitive medical information.

Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.

Contact Information

For questions about these terms, please contact:

Vitals Family Medicine
Phone: (972) 521-6210
Email: staff@vitalshelp.com